Frequently Asked Questions:
Q - Who are Masters Couriers?
Masters Couriers is a full services Courier company dedicated to consistently providing a variety of same day and Next day courier services at a very low cost.
Q – What are your Hours of Operation?
Masters Couriers is open 24 hours a day, 7 days a week, and 365 days a year.
Q - What areas do you service?
We can deliver same-day and next-day throughout the DC Metro area (MD DC VA). Service areas by zip codes.
Q – What services do you offer?
Same- day courier and messenger services and Next day shipment. Services includes: Route work & Scheduled deliveries, Payroll – Mail pickup & delivery, Bank deposits, Specimen’s pickup & delivery, Auto parts delivery, Flowers delivery, Food/Restaurant delivery, Courts filings, Pharmaceuticals ETC.
Q – What do you deliver?
Documents, packages, specimen, pharmaceuticals, Auto Parts among an almost unlimited number of different commodities.
Q – What don’t you deliver?
Masters Couriers does not deliver alcoholic beverages, precious metals, hazardous materials, currency or negotiable instrument.
Q – How do I place an order?
You can call us 301.830.8234 or online at www.masterscouriers.com by fax 301-830-8126.
Q - What methods of payment do you accept?
We accept most major credit card, Visa, Mastercard, American Express, checks for established accounts and cash.
Q – Are there any size or weight restrictions on packages?
Deliveries range from envelope to truckload.
Q – How much do you charge for your services?
There is no simply formula we can give you it depends on mileage, weight, number of packages and type of services you are requesting.
Q – Can I call an order in today for tomorrow?
Yes, you can call in today to schedule a pickup and delivery today or anytime in the future.
Q – Do you have e-mail tracking?
Yes, you can be notified via e-mail. Just let our staff know at the time of the order you would like e-mail notifications, when package is pickup and when package has been delivered along with who sign for it.
Q – What’s POD?
A POD is a "Proof of delivery" This is the information obtained at the time of delivery or pickup of package. It will general be the signature of the person receiving the package, the date, and the time the package was delivered.